Terms & Conditions of Sale
TERMS OF SALE AND RETURNS POLICY
Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Credit/Debit Card via Worldpay or alternatively through PayPal. If you are shopping internationally, place your order and your credit card company will convert the transaction to your own currency, VAT will also be deducted.
We accept Visa, Visa Debit, MasterCard, Switch, Maestro and Delta. You may send your credit card information via phone, fax, email, post or over the Internet using our secure server.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Orders with a goods value of under 50.00 GBP are despatched via Royal Mail. Orders with a goods value of over 50.00 GBP will be despatched via courier. Orders via courier will receive automated tracking information if we have been supplied with a valid email address at the checkout stage. Any customers charges are the responsibility of the customer as are any additional delivery charges (e.g. re-delivery attempts).
We will process your order immediately and aim to ship your order to you within the stipulated days as per product stated at the check out area. You can expect to receive your order normally within 3 to7 working days. International orders are generally received in under 7 working days, this is dependent on the country.
If your item is not in stock we will always place it on back order for you and will ship the item as soon as additional stock arrives. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, the credit card details are taken via Worldpay secure server system. The credit card numbers are encrypted using 128 bit encryption and sent to Worldpay. They are not held in clear text on any web site.
We guarantee your satisfaction. All products have a standard 1 year return to manufacturer warranty covering manufacturer defect.
If you need to reach us, please email us using firstname.lastname@example.org (general enquires) or alternatively, you can call on +44 (0) 18738810888 or fax us on +44 (0) 1873810760 or write to us at:
BLAYTHORNE EQUIPMENT LIMITED
Faulty items must be returned within 7 days of the product being delivered to receive a full refund. Please request a returns form from us at email@example.com and send with the item to the address above, we do not accept any returns without an accompanying returns form. We can then send a replacement out to you if the product is found to be faulty. Refunds may also be issued in certain circumstances - please contact us for details. All products have a standard 1 year return to manufacturer warranty covering manufacture defect.
Unwanted items must be returned within 7 days of the product being delivered to receive a full refund. Items must be in original packaging with all parts as supplied and be in a re-saleable condition. Blaythorne Equipment Ltd will not issue refunds for the postage.
We accept no liability for items damaged during postage to us and we recommend that all items are returned via Recorded delivery as we will not be held responsible for goods not received.
If the item has been ordered incorrectly, found to be unsuitable or simply no longer required - the postage cost is the responsibility of the customer.
If the item is found to be faulty or a packing error has occurred - the postage for returning the item to us will be refunded if requested.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at HMSO.